Shipping LocationsWe currently ship our full range of men’s and women’s apparel to all valid residential and commercial addresses in the United States (including Alaska and Hawaii) and Canada. We are unable to fulfill orders for our men’s/women’s pieces to regions outside the U.S. and Canada at this time. For Canadian orders of men’s/women’s apparel, international import rules (including duties, taxes, and customs requirements specific to clothing shipments) may apply; refer to our Duties & Taxes section for full details.
Processing TimeAll orders for men’s and women’s apparel are typically processed within 1–3 business days of confirmed payment. We do not process, ship, or deliver any orders on weekends or major U.S./Canadian public holidays (e.g., Thanksgiving, Christmas, Canada Day). For Canadian orders, an additional 1–2 business days may be required to verify shipping details, prepare customs documentation, and ensure compliance with Canadian import regulations for apparel shipments.
Estimated Delivery Time
- U.S. Standard Shipping: For all men’s/women’s apparel orders, estimated delivery is 5–10 business days after dispatch. Remote U.S. locations (e.g., rural Alaska) may see a 2–3 day extension for heavier items like men’s outerwear.
- Canadian Shipping: Delivery timelines for Canadian orders of men’s/women’s apparel vary by province, ranging from 10–25 business days after dispatch—this accounts for cross-border transit and customs clearance for clothing items.
- Shipping Carriers
- U.S. Orders: We primarily use USPS for domestic shipments of men’s and women’s apparel, ensuring reliable delivery for both lightweight pieces and standard-weight items .
- Canadian Orders: We partner with USPS International (final delivery by Canada Post) for most men’s/women’s apparel orders. The specific carrier may be adjusted based on package weight, Canadian province, and requested delivery speed.
A tracking number will be emailed to you once your men’s/women’s apparel order ships. For Canadian shipments, tracking updates may pause once the package reaches Canadian customs, with further status available via Canada Post’s online portal.
- Tracking Your OrderUpon shipment of your men’s/women’s apparel order, you will receive a shipping confirmation email with a unique tracking number and a direct link to monitor package status.
- U.S. Orders: Tracking information updates in real time, covering the entire journey of your men’s/women’s pieces from our warehouse to your doorstep.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to populate. After the package leaves the U.S., updates may be less frequent (due to customs processing for apparel), and we recommend using Canada Post’s website to check the latest status of your order.
- Lost or Delayed PackagesIf your men’s/women’s apparel package is significantly delayed or marked “delivered” but not received, follow these steps:
- U.S. Orders:
- Check with household members, neighbors, or building management for alternate delivery locations.
- Contact USPS directly with your tracking number to inquire about delivery details for your apparel order.
- Canadian Orders:
- Allow an additional 5–7 business days beyond the estimated delivery date—customs clearance for clothing shipments or international transit delays are common for men’s/women’s apparel.
- Check with Canada Post or CBSA (Canada Border Services Agency) using your tracking number—packages may be held for unpaid duties/taxes or missing documentation for apparel items.
- Confirm with household members, neighbors, or local post offices for missed deliveries of your men’s/women’s pieces.
If the package remains unlocatable:
- Contact us within 7 days of the marked delivery date for U.S. men’s/women’s apparel orders.
- Contact us within 14 days of the marked delivery date for Canadian orders (to account for extended customs and transit timelines for clothing).
Reach out to our support team at
[email protected] with your order number and tracking number. Our team will collaborate with the carrier to investigate the issue (including initiating a package trace if needed) and provide regular updates on resolving the status of your men’s/women’s apparel order.
